Bloomreach

Manager, Technical Services

United States

Sponsorship not specified$125k-$155kDetected 7 days ago

Agentic AIProduct ManagementProcess ImprovementCustomer SuccessLeadershipCommunicationMentoring

About the role

You will help ensure customers successfully deploy and extend Bloomreach solutions while continuously improving team operations, delivery consistency, and the overall customer experience.
Assign team members to projects and initiatives based on workload, experience, skills, and customer needs.
Promote a culture of high-quality delivery, defect-free go-lives, and strong change management discipline.

Delegate work effectively across the team and provide support on active customer projects.
Act as the first level of escalation for technical customer issues and help drive timely resolution.
Identify process improvement opportunities and own or delegate process definition, documentation, and enablement as needed.
Build strong working relationships with leaders across Customer Success, Product, Engineering, and Support.
Partner with global Engineering teams to prioritize and resolve technical issues impacting customer delivery.
Work with Product teams to validate new features and functionality, document implementation steps, and improve delivery readiness.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
We are continuously developing & updating competency maps for select functions.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader.

7+ years of experience in technical services, professional services, solutions consulting, implementation, or a related customer-facing technical function.

Experience in SaaS commerce, martech, search, or related enterprise platforms.
Experience working in a global, cross-functional organization with distributed teams.
Join us and transform the future of commerce experiences.
401k Plan with employer contribution
More things you'll like about Bloomreach:
A great deal of freedom and trust.
This freedom goes hand in hand with responsibility.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in.

Lead the annual review process, support promotion planning, and manage performance improvement when expectations are not met.

Health care including medical, dental, and vision insurance
We believe in flexible working hours to accommodate your working style.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Estimate work effort for existing customers to add technical integrations or custom solutions
At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes.
We are interested in results from day one.

This listing is sourced directly from Bloomreach's careers page and normalized into a canonical job model.