Daimler Truck North America

Mobile Service Technician - Midwest Region

Jacksonville, FL US · Contract

No sponsorship$95k-$121kDetected 13 days ago

CRMHRCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems.
The technician will also be responsible for completing recalls and product campaigns.
This position is for Daimler Coaches North America.

Advise and support customers in an assigned area for all service and maintenance topics.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
Collaborate with product support manager to track and resolve these complaints.
Support service partners in the degeneration of campaigns and recalls.
In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints

Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate may be required to successfully complete a pre-employment drug screen
Bachelor's degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience, is required.
An attached resume is required

Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.

Instruct the service personnel from customers in all service and maintenance topics.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369.

This listing is sourced directly from Daimler Truck North America's careers page and normalized into a canonical job model.