Coast
Manager of Customer Success
Draper, UT · Exec
Sponsorship not specified$120k-$140kDetected 7 days ago
SalesforceAccount ManagementCustomer SuccessAvidMentoring
About the role
- Increase onboarding velocity and fleet activation so customers hit time-to-value faster and ramp usage more consistently.
- Unlimited paid time off (vacation, personal well being, paid holidays)
- $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
Responsibilities
- Own Accounts: Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills.
- Drive Activation: Ensure your team drives velocity and depth of onboarding.
- Create Value: Help CSMs demonstrate customer value across the lifecycle-from onboarding through maturity-with account-specific plans tied to clear use cases.
- Maximize Expansion: Support CSMs in creating CSQOs and building a proactive expansion pipeline.
- Build Systems Excellence: Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit to guide prioritization and performance.
- A proven player-coach: you lead by example while enabling others to succeed
- Expertise in creating structure from ambiguity-using data, systems, and coaching to drive repeatable outcomes
Requirements
- 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
- Track record of high-touch onboarding and expansion motions in SMB and mid-market
Nice to have
- familiarity with fintech, SaaS, or operations-heavy customer segments
Skills
- Enhance expansion pipeline by consistently identifying, creating, and progressing CSQOs into qualified expansion opportunities.
- Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills.
Compensation
- Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits, signing bonus, and equity.
- Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees.
Benefits
- Manage and mentor a team of high-performing CSMs, focusing on call coaching, onboarding execution, fleet activation, and account health.
- Deliver excellent GRR & NRR-and raise it further through proactive health monitoring and disciplined retention and expansion execution.
- Medical, dental and vision insurance
- Upskill the Team: Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance.
Company info
- Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance.
- What We're Looking For
- Deep empathy for customers-and for the CSMs who serve them
This listing is sourced directly from Coast's careers page and normalized into a canonical job model.