Zinier
Customer Success Leader, US
Boston, MA
Sponsorship not specifiedDetected 86 days ago
Account ManagementCustomer SuccessLeadershipCommunicationPublic Speaking
About the role
- As entrepreneurs, have we considered solving their problems and making them more productive?
- With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
- Do you thrive in the complex dance of managing multiple stakeholders whilst keeping your eye on the strategic prize?
Responsibilities
- In this high-impact role, you will be the trusted advisor who ensures our customers don't just implement our platform - they transform their operations with it.
- you will co-own the customer engagement from a technical and strategic standpoint, bridging business outcomes with platform capability.
Requirements
- Experience leading workshops, executive presentations, and training
- ability to distil complexity into actionable insights Be Hungry.
Skills
- Own the customer journey.
- Drive transformation.
- Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences
Benefits
- These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity.
Company info
- 80% of the workers across the globe are Deskless.
- Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them.
- We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
- What we are looking for Are you passionate about turning technology adoption into measurable business outcomes such as Adoption, GRR and NRR?
- Zinier is searching for a hands-on, customer-obsessed Customer Success Leader who sees challenges as opportunities and customer success as the ultimate win.
- A core part of how you do that is through close partnership with our Solution Architects: you will co-own the customer engagement from a technical and strategic standpoint, bridging business outcomes with platform capability.
- You bring enough of a technical foundation to get into the details, earn credibility with IT and operations teams, and know when to escalate versus when to solve it yourself.
- You are also an operator who thinks about leverage.
- You actively look for ways to automate repeatable parts of your role, experiment with AI tools, and approach workflow efficiency as a professional discipline.
This listing is sourced directly from Zinier's careers page and normalized into a canonical job model.