FreedomCare

Intake Specialist I (Springfield, MO / Hybrid 4 days remote 1 day in office)

Springfield, MO

Sponsorship not specified$20k-$23kDetected 6 days ago

SalesforceOutbound SalesCustomer SupportResearchCommunicationTime Management

About the role

People on our team all possess a real passion for helping people, which is one of our company's core values.
You will ensure our customers receive the level of care and attention they deserve.

Own It (Drive and ownership)
You will receive excellent in-house training which will help you develop a thorough understanding of our program.
Manage a high open caseload until the enrollment process is complete

You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Experience in high-volume inbound and outbound call environment
Must have poise and patience when dealing with clients
Excellent written and verbal skills
ability to comfortably resolve issues over the telephone
Computer proficiency required
strong typing skills and ability to leverage technology to identify, research and solve customer issues
Keen attention to detail, metrics driven, excellent time management skills
High empathy and collaborative team player

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.
Regular communication with a variety of health plans regarding patient benefits and authorizations

l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.