Fira Health
Clinical Experience Lead
Houston · Full-time
Sponsorship not specified$65k-$75kDetected 5 days ago
Customer SuccessLeadershipCommunicationCollaborationAdaptabilityMicrosoft Teams
About the role
- This people-first, high-ownership role is ideal for someone who takes initiative - the kind of person who notices if a chair is missing or a laptop isn't set up and addresses it proactively.
- In Houston, our fastest growing market, this position is crucial to supporting our rapid expansion.
- You'll use technology to automate check-ins, milestones, and outreach, ensuring every clinician feels seen and supported - with plenty of room for creativity and career growth.
Responsibilities
- Own the first 60 days: Implement a proactive check-in schedule for every new clinician, including a warm welcome before their start date and structured touchpoints on days 4, 7, 9, 14, and 30 to quickly resolve onboarding issues or mismatches.
- Provide basic IT support: Act as first-line help for login issues, password resets, Teams calls, and CareHub support, escalating only complex IT concerns (training provided).
- Support the Houston GM: Step in where needed to keep office operations running smoothly
- provide the adaptable, hands-on support the team needs.
Requirements
- Coordinate and ship essential supplies directly to clinicians' homes so they're always equipped - no unnecessary office trips required.
- Own the Houston clinician experience with visibility and collaboration alongside the GM and leadership team.
- Manage supplies: Coordinate and ship essential supplies directly to clinicians' homes so they're always equipped - no unnecessary office trips required.
Skills
- Based in Houston and able to work primarily on-site.
- Strong written and verbal communication skills.
Compensation
- Full-Time / Salary ($65K-$75K annually based on experience)
Benefits
- Health, dental, vision, life
- Adaptive Home Health is pioneering a higher-acuity, patient-centered, skilled home health model across Texas.
- Our mission is to dramatically improve patient access to home health care - starting with clinicians who feel supported, connected, and equipped to thrive.
- Experience in healthcare or home health, onboarding, engagement, events, Microsoft Teams/365, or bilingual (English/Spanish) skills.
- Foster office culture: Create a sense of belonging by welcoming new hires, sending personalized birthday and holiday notes, and organizing team events and gatherings.
Company info
- Be the "go-to" resource: Serve as the friendly, knowledgeable point of contact for clinicians, connecting them to the appropriate leader or department and following through until needs are addressed.
- Who We're Looking For
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This listing is sourced directly from Fira Health's careers page and normalized into a canonical job model.