Fyxer AI
Senior Customer Success Manager
New York · Senior
Sponsorship not specifiedDetected 47 days ago
ReactComputer VisionAccount ManagementCustomer SuccessLeadership
About the role
- We don't yet have all the tooling, playbooks, or workflows in place.
- It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email.
- This culture is intense; it requires focus and discipline.
Responsibilities
- Our CSMs don't just react - they lead.
- This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero.
Skills
- Renewals are a no-brainer because value is clear and relationships are deep
- Expansions happen regularly because opportunities are spotted and acted on
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations
- Translate customer insights into product feedback and roadmap influence
- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you've navigated complex orgs, long sales cycles, and strategic conversations
- Commercially driven - you're not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you're energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
Compensation
- Violaine Yziquel, our CCO, is the hiring manager
- This role is onsite in our New York office (4 days/week) -fully remote work is not available
Company info
- At Fyxer, we're not building a traditional Customer Success team - we're building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership.
- You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.
- We're looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.
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This listing is sourced directly from Fyxer AI's careers page and normalized into a canonical job model.