Boulevard
Technical Account Manager
Remote - USA
Sponsorship not specified$83k-$112kDetected 35 days ago
SalesforceCustomer SuccessCommunicationOrganizational Skills
About the role
- We have an insatiable curiosity and embrace experimentation.
- Read through our story and what we value the most.
- Our team values and celebrates our diverse backgrounds.
Responsibilities
- Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
- Maintain deep product knowledge to provide strategic recommendations and drive adoption.
- Document recurring technical issues and propose improvements to internal playbooks and processes.
- Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability.
- Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes.
- Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously.
- 💚 Family planning resources and specialized support programs.
Requirements
- ability to troubleshoot and communicate complex technical concepts effectively.
- Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences.
Nice to have
- Experience in appointment-based or service-industry software
- familiarity with tools such as Salesforce, Asana, and Slack.
Skills
- Who is Boulevard?
- Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
- Come Do the Best Work of Your Life at Boulevard
Compensation
- At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role.
Benefits
- ✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
- 🏝 Take a break whenever you need with our flexible vacation day policy.
- You'll receive a work from home stipend every month.
- 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Company info
- Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention.
- Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively.
- Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs
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This listing is sourced directly from Boulevard's careers page and normalized into a canonical job model.