Lunar Solar Group
Manager, CRM
United States
Sponsorship not specifiedDetected 27 days ago
Email MarketingCRMAccount ManagementBusiness DevelopmentExcelLeadershipCommunicationMicrosoft Office
About the role
- The CRM Manager will be an integral member of the CRM division at Lunar Solar Group and report to the Director of CRM.
- This could include any combination of email, SMS, loyalty, referral and subscription management services.
- This means we are in the top 2% of agencies in the world.
Responsibilities
- Manage the client relationship and provide best-in-class acquisition and retention strategy across 6+ DTC clients.
- Own the email production process end-to-end through initial ideation, handoff to design, email build and scheduling, segmentation, and deployment for designated accounts.
- Oversees and ensures cohesion across all channels utilized by clients, building out effective omni-channel strategies.
- Stay current on email best practices and industry standards; continuously recommend new approaches, innovative ideas, and/or technologies to deliver on KPIs.
- Coach and mentor direct reports to develop their skills as it relates to account management, communication, client services, and email strategy.
- Hands-on experience using Braze within the last 3 years and can navigate it confidently to build, segment, and deploy campaigns for clients.
Requirements
- Advanced experience with campaign management tools and/or an ESP, we primarily use Klaviyo.
- BS/BA Degree in Business, Psychology, Marketing or related field is desired.
Skills
- 2-5 years of email marketing experience in the e-commerce industry.
- Experience working at a marketing agency.
- Experience with CRM tech outside of Klaviyo (e.g. Iterable, Attentive, Wonderment, Yotpo etc.)
- Strong knowledge of Excel, Powerpoint, and Word a must.
- Strong organizational and presentation skills.
- Experience compiling, analyzing, and tracking data to aid in decision making.
- Customer segmentation and database management experience.
- Client relationship management.
- Experience in the development of marketing assets and collaborating with members from creative and e-commerce teams.
- Excellent attention to detail and quality assurance capabilities; willingness to be hands-on.
- Ability to think strategically, work independently and thrive in a fast-paced, collaborative environment.
Company info
- Looking For
- Are you a creative critical thinker who enjoys collaborating with others? Are you energized by seeing your work achieve substantial business results for clients? Do you want exposure to leadership training and business development as you learn to provide top-notch digital marketing services? If so, let's talk! A career within our digital consulting and marketing practice will expose you to industry experts and proven methodologies to help hone your skills in digital marketing, account management, and client relationships.
- Are you a creative critical thinker who enjoys collaborating with others?
- Are you energized by seeing your work achieve substantial business results for clients?
- Do you want exposure to leadership training and business development as you learn to provide top-notch digital marketing services?
- If so, let's talk!
- A career within our digital consulting and marketing practice will expose you to industry experts and proven methodologies to help hone your skills in digital marketing, account management, and client relationships.
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This listing is sourced directly from Lunar Solar Group's careers page and normalized into a canonical job model.