On The Stage
GTM Operations Manager - Remote
New York, New York, United States
Sponsorship not specifiedDetected 15 days ago
SQLData AnalysisHubSpotSalesforceAccount ManagementCustomer SuccessCustomer SupportIntercomLeadershipCommunicationOrganizational Skills
About the role
- This is an operational excellence role first.
- This is a strategic, high-visibility role reporting directly to the SVP of CS & Business Operations, with direct exposure to the Senior Leadership Team.
Responsibilities
- Own and maintain a living, visual map of OTS's GTM tech stack - documenting how tools integrate, where data flows, and where dependencies exist across Marketing, Sales, SDR, Customer Success, and Support.
- Maintain clear, accessible documentation for all GTM systems - integration configurations, field mappings, routing logic, and workflow dependencies - so the team can operate and troubleshoot with confidence.
- Design and implement workflow improvements that increase the speed, clarity, and ease of day-to-day GTM operations - from lead routing and data entry to reporting access and task management.
- Build lightweight internal tools, views, and dashboards that surface the right information to the right people at the right time - reducing the need to export data, run manual queries, or ping other teams for status.
- Partner with team leads to understand role-specific pain points and translate them into durable operational improvements, not one-off fixes.
- Own the integrations between GTM platforms - HubSpot, Salesforce, Salesloft, Intercom, product usage, and adjacent tools - ensuring data flows accurately, completely, and without duplication or silent failures.
- Establish and maintain data quality standards across GTM systems: field definitions, object relationships, naming conventions, and enrichment logic that support reliable reporting and consistent operations.
- Proactively identify gaps in GTM visibility - metrics that aren't being captured, processes that aren't being measured - and build the infrastructure to fill them.
Requirements
- Deep hands-on experience with CRMs - particularly Salesforce and HubSpot - including object modeling, workflow automation, field configuration, and integration architecture.
- Comfort working across the GTM tech ecosystem: marketing automation, SDR tooling, enrichment platforms, CS platforms, and the integrations that tie them together.
Nice to have
- Obsessive learner with a track record of teaching yourself new platforms, tools, and workflows as the GTM landscape evolves.
- 5+ years of experience in GTM Operations, Revenue Operations, Sales/Marketing Systems, or a closely related function.
- Proven hands-on experience with Salesforce and/or HubSpot, including administration, workflow configuration, and integration management.
- SQL proficiency for self-serve data analysis, debugging, and validation.
- Hands-on experience with Qualified, RB2B, Clay, or similar enrichment, intent, and analytics platforms.
- Familiarity with integration middleware platforms (Zapier, Make, Workato) or direct API configuration.
- Background in B2B SaaS, ideally in a high-growth stage company.
- Preferred Skills
Skills
- Roadmap & Evolution
- On The Stage (OTS) is scaling fast, and our GTM (go-to-market) technology stack needs to run cleanly at every stage of our growth.
- Serve as the internal authority, requirements gatherer, and thought leader on how OTS's GTM systems connect.
Benefits
- Monitor integration health proactively - identifying sync errors, broken workflows, or data inconsistencies before they affect team performance, and resolving them with urgency.
- Build and maintain the reporting infrastructure that gives GTM team members and leadership clear, timely visibility into funnel performance, team activity, and pipeline health - without requiring manual data pulls.
Company info
- We are all rowing in the same canoe.
- There is no such thing as "somebody else's problem."
- Conduct regular workflow audits across GTM roles - identifying manual steps, redundant processes, unclear handoffs, and missing automation that create friction or consume time that should go toward customers.
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