Hyperexponential

Enterprise Customer Success Manager

New York (hybrid)

Sponsorship not specified$142k-$158kDetected 33 days ago

SpringGitProduct StrategyForecastingCustomer SuccessProblem SolvingActuarial ScienceUnderwriting

About the role

Hi, I'm James - Head of Customer Success at hx.
Customer Success at hx is about much more than account management.
We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy.

Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes.
Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx's strategic value, and deepen executive-level relationships.
Partner cross-functionally with Sales, Product, Delivery, and Business Value Consulting, leveraging AI-enabled tools and workflows to unblock issues, improve efficiency, and enhance customer outcomes.
We're now hiring our second and third CSMs in the market, joining a US team of 17 people and helping us build the next stage of Customer Success in one of hx's most important growth markets.
These roles will work closely with some of our largest customer accounts, building trusted relationships with senior insurance stakeholders, driving adoption, managing renewals and helping turn customer insight into better product, delivery and commercial decisions.
Exceptional opportunities for personal development and growth as we build something remarkable together.

You are uncomfortable being accountable for renewals, expansion, and customer outcomes in high-impact enterprise accounts.
Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision.

The posted range represents the typical compensation range for this role.
To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc.

Salary Range: $141,750 - $157,500
Bonus/Variable: $28,350 - $31,500
The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc.
Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.
$6000 training and conference budget for individual and group development.
Top-spec equipment (laptop, screens, adjustable desks, etc.).

Full medical, dental, vision package to fit your needs
Mental health support via Spring Health and Rula
Access to One Medical
Flexible vacation policy
Pet discount plans, retirement plan (401K), and discount programs available to employees
Additional perks

Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx's AI-powered platform to drive sustained adoption and measurable business outcomes.
Read more about us below.
hxer's are at the centre of everything we build.
We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact.
If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team.

This listing is sourced directly from Hyperexponential's careers page and normalized into a canonical job model.