Cresta
Senior Software Engineer, Backend - Platform Team
Canada (Remote) · Senior
Sponsorship not specifiedDetected 12 days ago
Distributed SystemsBackend DevelopmentAWSGCPCloud PlatformsDockerKubernetesRESTgRPCMachine LearningLLMsAgentic AICybersecurityLeadershipCommunication
About the role
- Cresta's Core Platform underpins the company's entire product portfolio.
- Two critical components for that are agent assist backend services and scalable authentication systems, tools, processes and frameworks based on industry standards and security best practices.
- Enable agent assist integration for chat and email.
Responsibilities
- Contribute to building the best-in-class company in addition to building the best-in-class product.
- Architect systems that manage real-time conversation state, context propagation, and session lifecycle.
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
- Implement authentication, authorization, compliance, and enterprise security best practices across integrations.
- Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes
Requirements
- Bachelor's degree in Computer Science or related field.
- 5+ years of experience building scalable backend systems in production environments.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
Nice to have
- Experience working with CCaaS platforms or contact center systems is a strong plus.
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.
Compensation
- for this position includes a base salary, equity, and a variety of benefits.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
- Compensation for this position includes a base salary, equity, and a variety of benefits.
- Work from home office stipend to help you succeed in a remote environment
Company info
- We are looking for strong versatile backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and IAM systems.
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
- Technical ownership in a substantial part of the Cresta authentication stack.
- We are actively hiring for this role in the US and Canada.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.