riverbank

Customer Onboarding Specialist (on-site, hybrid, or remote available)

Spokane, Washington, United States

Sponsorship not specified$39k-$59kDetected 20 days ago

RESTHRISOnboardingCustomer SupportCommunicationCritical ThinkingTime ManagementMicrosoft OfficeSharePoint

About the role

RiverBank is an organization that believes in creating a place where each Team Member's unique spirit and individualism can flourish.
We believe that our Team Member's ideas and visions are important, and that we can all work together to identify & find solutions to challenges.
We live the RiverBank core values by being collaborative, kind, innovative, motivated, and productive.

The primary responsibility of the Customer Onboarding Specialist is to support all account opening and onboarding processes for the Bank.
Supports the customer onboarding experience by owning deposit account opening, account maintenance, and documentation review to ensure completeness and accuracy.
Identifies customer needs and supports the introduction of ancillary products and services, including but not limited to debit cards, credit cards, and digital services.
Maintains accurate and organized records of onboarding activities in accordance with Bank standards.
Supports onboarding-related training efforts by reinforcing procedures and assisting team members as needed.
Performs other duties and special projects as needed.

1-3 years related experience in banking, customer service, or operations
Proficiency in computer applications, including MS Office, Sharepoint, Docusign.
Strong attention to detail with the ability to follow established procedures and ensure accuracy.
Effective time management skills with the ability to prioritize and complete tasks efficiently.
Ability to read and comprehend instructions, directives, and business communications.
Ability to write clear, concise, and professional correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to apply common sense understanding to carry out written or oral instructions.
Experience with iCore and Q2 online banking platforms.

$39,422-$59,133 (hiring target of $45,000 - $50,000, depending on experience and qualifications)
Employer-paid Life Insurance (two times your annual earnings)
Employer Paid Employee Assistance Program
4% company 401k match on contributions after 3 months
Discounted Rates on Pet, Home, & Auto Insurance
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or equivalent combination of education and experience.
Vacation (3 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
An HRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
Paid Parental Leave
RiverBank, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Customer Onboarding Specialist provides support to both internal staff and external customers, serving as a key resource for routine onboarding functions while escalating complex matters as needed.
Provides exceptional customer service to all internal and external Bank customers and assists in addressing onboarding-related questions or concerns.
Want to be a part of a community of people striving to be uniquely better?

RiverBank is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices.

This listing is sourced directly from riverbank's careers page and normalized into a canonical job model.