YETI
Training and Content Specialist
Austin, Texas
Sponsorship not specifiedDetected 28 days ago
JiraConfluenceSalesforceSAPZendeskLeadershipCommunicationProblem SolvingAdaptabilityMicrosoft Office
About the role
- As a Customer Experience Training and Content Specialist you are responsible for YETI's Direct to Consumer (DTC) content experience, providing internal and external teams with the information they need to be successful.
- You will ensure the integrity of the YETI brand is consistent and seamless through all customer-faced contact methods.
- This position reports to the Supervisor, Training & Content.
Responsibilities
- Develop and manage customer-facing written content across multiple communication channels, including email, voice, and web
- Create, maintain, and optimize training documentation for both internal teams and external partners
- Facilitate Train-the-Trainer sessions to ensure consistent delivery and adoption of best practices among external partners
- Monitor and evaluate published content to drive continuous improvement and effectiveness
- Collaborate with cross-functional stakeholders including Marketing, Sales, Channel Experience, Partner Relations, and Quality Assurance
- Partner with external organizations to identify opportunities for training enhancements and performance improvements
Requirements
- Experience in content management, delivering instructor-led training, and collaborating with external partners and stakeholders preferred.
Skills
- Bachelor's degree preferred
- Proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office Suite
- Experience creating content in multiple formats (e.g., training videos, knowledge base articles)
- Familiarity with Learning Management Systems (LMS)
- Solution-oriented mindset with a demonstrated ability to identify opportunities and recommend improvements
- Adaptable and comfortable working in a fast-paced, global environment
- Self-motivated, proactive, and able to manage priorities independently
- Strong problem-solving and critical-thinking abilities
- Excellent written and verbal communication skills
- Passion for enhancing and innovating the customer experience
- Based in Austin, Texas
- YETI is proud to be an Equal Opportunity Employer.
Benefits
- Click here to learn about the benefits and perks we offer at YETI.
Company info
- At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary.
- Together, you'll help our customers get the high-quality gear they need to make the most of their adventures.
- Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees.
- We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD.
Equal opportunity
- Equal Opportunity Employer.
- If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.
Visa & Work Authorization
- rd to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, s
This listing is sourced directly from YETI's careers page and normalized into a canonical job model.