Harness

Harness

Customer Experience Engineer I/II

U.S · Mid

Sponsorship not specified$20k-$30kDetected 6 days ago
PythonBashNode.jsAWSGCPAzureCloud PlatformsDockerKubernetesCI/CDLinuxDevOpsSite Reliability EngineeringPlatform EngineeringLLMsAgentic AICybersecurityValuationCiscoResearchCommunicationMentoring

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

10 transfer filings in the last year, covering 10 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role works whether you're early in your career and want to get hands-on with real production systems fast, with mentorship built in or you're an experienced DevOps/SRE/platform engineer who wants direct customer impact without giving up hands-on coding.

Responsibilities

  • Own customer cases end-to-end on your team, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure including occasional customer build engagements (~20-30% of time) where you'll shadow and co-build alongside a senior engineer.
  • Lead or actively participate in customer calls and screen shares, communicating findings clearly to both engineers and managers.
  • Build internal scripts and diagnostic tools that speed up the team's casework, with growing exposure to our AI/LLM-powered internal tooling as that practice matures.
  • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
  • Harness has been named to the Inc. Power Partner list for software delivery success
  • Power Partner list for software delivery success

Requirements

  • 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work.
  • Scripting ability (Python, Node.js, Bash, or similar) and enough coding experience: coursework, projects, or professionals to read source code and make small, guided changes.
  • 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work. Depth and curiosity matter more than years.
  • Solid grasp of CI/CD concepts and Linux/networking fundamentals.
  • Clear written and verbal communication comfortable driving a customer call and writing up findings for both engineers and managers.
  • A fast learner, comfortable getting hands-on in unfamiliar systems.
  • What You'll Grow Into
  • This team gives you a runway most CXE II roles don't:
  • Leading customer build engagements independently, as you build a track record beyond shadowing.
  • Contributing more deeply to internal AI/LLM tooling as the practice matures.
  • Exposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management.
  • Work Location

Nice to have

  • Hands-on with Kubernetes, ECS, and Docker, plus at least one major cloud platform (AWS, GCP, or Azure).

Compensation

  • $100,000 - $135,000 USD
  • Competitive salary
  • Monthly, quarterly, and annual social and team building events

Benefits

  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Flexible work schedule
  • Flexible Time Off and Parental Leave
  • Monthly internet reimbursement

Company info

  • With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster.
  • At Harness, we care about your privacy and are committed to protecting your personal data.
  • Accelerating Our Mission to Bring AI to Everything After Code
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This listing is sourced directly from Harness's careers page and normalized into a canonical job model.