Idexx

Associate Director, PIMS Integrations Product Management

Westbrook, ME · Director

Sponsorship not specifiedDetected 7 days ago

Product ManagementProduct StrategyCustomer SupportCadenceMedical DevicesLeadership

About the role

Set and hold the quality bar for what an IDEXX integration looks like across the portfolio.
Product ownership for PIMS Integration platforms (VC+ Integration, Interlink and Interlink App Integrations), including lifecycle management and EOL strategy for legacy integrations.
Make the integration experience inside IDEXX-owned PIMS - where IDEXX controls both sides of the connection - a visible differentiator that earns the right to be the customer's default.

Own the multi-year strategy for PIMS as a critical channel for advancing the OneIDEXX North Star.
Maintain a coherent portfolio view of PIMS integration, with explicit choices about where IDEXX leads, where IDEXX partners, and where IDEXX designs around constraints.
Partner with the leader of PIMS Vendor Partnerships to evolve the commercial and technical structure of IDEXX's partner relationships toward a coherent, scalable shape.
Maintain a deep relationship with field and support leadership so customer and field signal informs product on a defined cadence.
Lead through influence across IDEXX product lines, the IDEXX-owned PIMS businesses, Engineering, Commercial, Field and Phone Support, and Customer & Technical Support.
Build a small, senior product team that operates as a single domain team alongside R&D delivery, accountable end-to-end for the PIMS integration experience.
Experience working closely with field commercial and support teams and translating signal from those teams into product action.
Influence without authority. Aligns peer organizations across product lines, partners, and the commercial and support functions to a shared customer experience standard.

Bachelor's degree in business, engineering, computer science, life sciences, or a related discipline.

Familiarity with veterinary clinical workflows, in-house diagnostics, reference lab ordering, and reflex testing patterns.
We're proud of the work we do, because our work matters.
If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer.
Master's degree or MBA preferred.

Strategic product judgment. Sets a coherent multi-year direction and makes deliberate trade-offs about where to invest.
Executive presence. Communicates strategy, trade-offs, and risk in clear business terms to senior leadership.
Customer obsession. Genuine curiosity about the veterinary practice's daily workflow and the experience of the people inside it.

At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Establish the measures and the reporting rhythm that make integration health visible to leadership.

Bias for simplicity. Pursues clean, efficient solutions that make it easier (not just possible) for customers to do business with IDEXX.
Streamline the launch of new IDEXX Diagnostic products through PIMS so that new tests arrive in the customer's PIMS as part of the launch, supported with the right enablement for field and phone support.
Make the daily workflow inside the practice simpler by translating signal from customers, field, and support into product requirements that reduce friction at the point of care.

because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p

This listing is sourced directly from Idexx's careers page and normalized into a canonical job model.