BNY
Director, Operations Lead
Houston, TX, United States · Director
Sponsorship not specifiedDetected 1 day ago
Collaboration
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We're seeking a future team member for the role of Director, Operations Lead - Loans Enablement to join our Loan Enablement Operations team. This role is located in Houston, TX. In this role, you'll make an impact in the following ways: - Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client
- experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs). - Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership. - Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements. - Implement
Responsibilities
- Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
- Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
- Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
- Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Prac...
This listing is sourced directly from BNY's careers page and normalized into a canonical job model.