trulyfreehome
Director of Conversion Rate Optimization (CRO)
Traverse City, Michigan, United States · Director
Sponsorship not specified$120k-$150kDetected 20 days ago
HTMLCSSA/B TestingFigmaSketchUX ResearchDesign SystemsAccessibilityResearchLeadershipCommunicationCollaborationMentoring
About the role
- You are not just designing interfaces-you are designing decisions.
- Identify, prioritize, and execute CRO experiments across acquisition, retention, and upsell paths
- Customer portal and subscription management
Responsibilities
- Architect and optimize high-converting user journeys across PDPs, funnels, checkout, onboarding, and subscription flows
- Apply direct response design principles to drive conversion, reduce friction, and increase lifetime value
- Translate behavioral insights and data into conversion-driven design decisions
- Use insights-not opinions-to drive decisions
- This role sits at the intersection of direct-response design, UX strategy, behavioral psychology, and data-driven experimentation.
- Modernize design while protecting conversion performance during transition
- Every click, scroll, and subscription decision should feel intuitive, trust-building, and purposeful.
Requirements
- Proven success in high-conversion DTC ecommerce and subscription businesses
- Experience leading major website redesigns or rebrands
- Advanced proficiency in Figma (Sketch / Adobe CC also acceptable)
- Experience running and interpreting CRO experiments
- Experience with CRO platforms (Optimizely, VWO, Google Optimize, etc.)
- Working knowledge of HTML/CSS and collaboration with frontend teams
Nice to have
- Measurable outcomes (before/after metrics preferred)
- Preferred Experience
Compensation
- $120,000-$150,000 base + performance incentives
- Company Overview
- We believe conversion is a human experience problem, not just a traffic problem.
- Every click, scroll, and subscription decision should feel intuitive, trust-building, and purposeful.
- That philosophy sits at the center of this role.
- Position Summary
Benefits
- A mission-driven company improving human and environmental health
- Health, dental, and vision insurance
- Truly Free is a fast-growing, mission-driven DTC health and wellness brand redefining what "clean" means-scientifically, environmentally, and experientially.
- Our non-toxic, eco-friendly cleaning products are designed to improve human health and protect the planet.
- Flexible PTO and fully remote work
Company info
- Truly Free, Inc.
- We are seeking a world-class Director of Conversion Rate Optimization to own and evolve the end-to-end digital experience across TrulyFreeHome.com and our subscription ecosystem.
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