E2B

E2B

Customer Support Engineer

San Francisco

Sponsorship not specifiedDetected 83 days ago
PythonLinuxCustomer SupportDNSFirewall

About the role

  • Customers using E2B in production, from individual developers to frontier AI labs to enterprise banks, file tickets when something breaks.
  • You'll spend most of your time inside the product: reproducing what customers report, reading sandbox logs, running the SDK against live edge cases, and figuring out what's actually wrong before anything reaches an engineer.
  • The customers writing to us are technical, so the answer is rarely "have you tried turning it off and on." It's usually "your egress is being blocked by your VPC routing" or "the sandbox template has a stale base image."

Responsibilities

  • Reproduce reported bugs against the E2B SDK and sandbox runtime. Capture the failing input, isolate the variable that breaks, and document repro steps before escalating.
  • Own the docs site. Keep our documentation accurate as the product evolves. Land changes alongside engineering releases, not weeks after.
  • Build internal tooling for support. Scripts, dashboards, runbooks. If something is repeatable, automate it.
  • 2+ years in a technical support, customer engineering, or developer support role at a cloud, PaaS, or DevTools company.

Nice to have

  • Experience supporting an SDK or API product with usage-based pricing.
  • The mechanics of metering, quotas, and rate limits come up constantly.
  • Familiarity with virtualization or container isolation models.
  • Knowing why "my container can't see /dev/loop0" is interesting helps a lot.
  • Past contributions to open-source projects, especially in the developer-tools or AI agent ecosystem.
  • What it's like to work at E2B
  • We already generate 8-figure revenue and work directly with top-tier AI companies like Perplexity, Hugging Face, and other exciting teams pushing the frontier of AI.

Company info

  • E2B is a fast-growing Series A startup with 8-figure revenue.
  • We've raised over $37M since our founding in 2023.
  • Our customers include companies like Microsoft, Perplexity, Hugging Face, Manus, and Groq.
  • We're building the next hyperscaler for AI agents.
  • Catch patterns. If three customers hit the same edge case in a week, that's a product signal. Surface it in the engineering and product channels with data and evidence.
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This listing is sourced directly from E2B's careers page and normalized into a canonical job model.