BCAA

BCAA

Online Marketing Specialist (18-Month Contract)

Burnaby, BC · Full-time

Sponsorship not specified$62k-$78kDetected 22 days ago
Content CalendarsSocial Media MarketingCustomer SupportResearchCommunicationCollaborationTime ManagementAdaptability

About the role

  • Feel proud of what you do and help shape the future of BC at a BC Top Employer.
  • We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share.
  • The Online Marketing Specialist - Social Media is responsible for managing BCAA's social media presence with a strong focus on customer service, real-time engagement, content publishing, and performance analytics.

Responsibilities

  • Escalate customer concerns appropriately and partner with internal teams to ensure resolution.
  • Proactively manage BCAA's online reputation and identify emerging issues or risks.
  • Collaborate closely with the Content team in Brand Marketing to ensure messaging consistency and campaign alignment.
  • Actively engage with the audience to build community, increase interaction, and grow followers.
  • Maintain and execute the social media content calendar in alignment with marketing priorities and campaign timelines.
  • Own social media performance tracking, reporting, and insights.
  • Deliver regular reporting with actionable recommendations to optimize content, engagement, and customer experience.
  • Partner with Content, Brand and C c onsumer Marketing, Customer Experience, IS, and other internal teams to support integrated campaigns and consistent messaging.
  • Collaborate with external agencies where applicable.
  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Requirements

  • 2-3 years of experience managing social media in a medium-to-large organization.
  • Strong understanding of social media best practices, trends, and platform capabilities.
  • Experience with social media management and analytics tools.
  • Follow established escalation and crisis management protocols when required.
  • Strong analytical skills with the ability to translate data into insights and actions.
  • Education
  • Post-secondary education in Marketing, Communications, or a related field.
  • Experience
  • Hands-on experience in social media customer service and community management.
  • Experience publishing content across multiple platforms (e.g., Facebook, Instagram, TikTok, X, LinkedIn).
  • Experience with publishing a pprovals and ideally with an social media engagement tool ( ie. Brandwatch or Hootsuite)
  • Skills & Knowledge
  • Proven ability to manage high volumes of interactions in a fast-paced environment.
  • Ability to collaborate cross-functionally, especially with content and brand teams.

Nice to have

  • Experience with publishing a pprovals and ideally with an social media engagement tool ( ie.
  • Brandwatch or Hootsuite)
  • Knowledge of privacy and compliance considerations in digital communications (Canadian context preferred).

Skills

  • Excellent written communication skills with a customer-first, brand-aligned tone.
  • Strong organizational and time management skills

Compensation

  • The salary range for this position is $62,274.60 to $77,843.16 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.

Benefits

  • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
  • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

Company info

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

Equal opportunity

  • Equal Opportunity Employer, committed to providing accessible, inclusive employment.
  • BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment.
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This listing is sourced directly from BCAA's careers page and normalized into a canonical job model.