Technicalassent
Workforce Operations Analyst (Senior Consultant)
Washington, DC · Senior · Contract
Sponsorship not specifiedDetected 1 day ago
Data ScienceData VisualizationStatisticsProject ManagementForecastingExcelProcess ImprovementHRResearchMentoringLean ManufacturingDemand Planning
About the role
- This is an opportunity to do more than analyze data.
- You will shape the methods, models, and recommendations that senior leaders use to improve service delivery, allocate resources, and plan their workforce.
- You will work directly with government stakeholders, guide junior analysts, and translate complex operational information into clear, defensible decisions.
Responsibilities
- Lead Workforce and Workload Analytics
- Lead the analytic workstream for workload assessments spanning multiple organizational divisions.
- Develop demand-versus-capacity analyses that clearly identify resource constraints, workload imbalances, and operational risks.
- Build data-driven staffing models and forecast scenarios that account for current operations, anticipated demand, and potential changes in service requirements.
- Collect, clean, organize, and validate workforce, workload, contracting, and operational data from multiple sources.
- Distinguish federal employee staffing from contractor support and reconcile discrepancies among director-provided information, human resources records, contracting data, and other authoritative sources.
- Develop structured data requests, interview guides, validation protocols, and analytical templates.
- Document assumptions, limitations, and methodologies so findings are transparent, repeatable, and defensible.
- Support process mapping and operating-model analysis to distinguish workforce shortages from process, governance, technology, or organizational-design issues.
- Convert analytical findings into practical recommendations that client leaders can implement.
Requirements
- Bachelor's degree in industrial or organizational psychology, statistics, data science, economics, operations research, public administration, business analytics, or a related quantitative discipline.
- At least three years of experience supporting a significant government or large-enterprise engagement involving multiple departments, divisions, or workstreams.
- At least three years of experience contributing to or leading organizational strategy, workforce planning, operational analysis, or performance-improvement initiatives.
- Demonstrated expertise in one or more of the following:
- Experience applying Lean, Six Sigma, or a comparable process-improvement methodology.
- Advanced proficiency in Microsoft Excel and experience with Power BI, Tableau, or another data-visualization platform.
- Strong written, verbal, facilitation, and presentation skills, including the ability to communicate technical findings to senior leaders.
- Ability to work effectively with incomplete or inconsistent data while documenting assumptions and maintaining analytical rigor.
Nice to have
- Master's degree in industrial or organizational psychology, statistics, data science, operations research, public administration, business analytics, or a related field.
- Five to eight years of experience in workforce analytics, workload modeling, staffing analysis, or organizational-performance consulting.
- Experience supporting the Department of Veterans Affairs or another federal civilian agency.
- Familiarity with federal equal employment opportunity, administrative, case-management, or shared-services operations.
- Experience leading, mentoring, or quality-reviewing the work of analysts or multidisciplinary consulting teams.
- Lean Six Sigma Green Belt or Black Belt certification.
- Project Management Professional, Certified Analytics Professional, workforce analytics, human capital, or related professional certification.
- The strongest candidate will combine analytical depth with consulting judgment.
Benefits
- Healthcare coverage (medical, dental, vision)
- Short and long-term disability
- 401(k) with employer contributions, training and wellness allowances, and commuter benefits.
- Training, Education, and Certification stipend
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