Idbny
Customer Service Representative
Aventura, Florida, United States
Sponsorship not specified$30k-$40kDetected 1 day ago
Project ManagementHROnboardingCustomer SupportCommunicationProblem Solving
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The Repapering Specialist will support the Pershing Conversion Project by managing client account repapering activities, collecting and validating client information, completing KYC/CIP reviews, preparing account documentation, and coordinating electronic signature workflows.
- The registered individual will work directly with clients, Investment Professionals, Compliance, Operations, and Supervisory Principals to ensure accounts are transitioned accurately and in accordance with regulatory requirements.
- Ideal Candidate Profile: A bilingual (Spanish/English) FINRA-registered professional with brokerage or private banking experience who understands onboarding, KYC/CIP, client documentation, and account opening processes, and who can effectively interact with clients while handling a high-volume repapering workload.
Responsibilities
- Review and validate client and account information.
- Review government-issued IDs, W-8 forms, entity formation documents, and account-opening documentation.
- Support electronic signature workflows and client follow-up.
- Track account progress and maintain project status reporting.
- Ability to manage multiple priorities and deadlines
Requirements
- Minimum 1+ years of banking, brokerage, wealth management, or private banking experience
- Strong understanding of:
- Experience communicating directly with clients regarding account updates and regulatory information
- Escalate documentation or regulatory exceptions as required.
Nice to have
- Experience working with FINRA-regulated broker-dealers
- Experience with brokerage account repapering or conversion projects
- Familiarity with Pershing, NetX360, DocuSign, or similar brokerage platforms
- Experience supporting high-net-worth and international clients
- Knowledge of suitability reviews, investment profiles, and client risk assessments
- Conduct KYC, CIP, and account profile reviews.
- Verify ownership structures, beneficiaries, authorized signers, beneficial owners, and controlling parties.
- Collect and update missing client information and supporting documentation.
Compensation
- A salary offer is determined on an individualized basis, taking into consideration factors such as an individual's skills and experience.
Benefits
- Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.
Company info
- We are operating on a Hybrid schedule.
Equal opportunity
- Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation.
- The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation.
- Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied.
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from Idbny's careers page and normalized into a canonical job model.