Latent
Head of Partner Enablement
San Francisco or New York City or Remote · Senior
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About the role
- The Head of Partner Enablement will own and scale Latent's training and enablement function, evolving it from a single trainer role into a world-class program that supports our expanding partner and health system network.
- This role sits at the intersection of Product, Implementation, Account Management, Sales/Partnerships, and Clinical, and reports into SVP of Partner Experience.
- This leader will build and manage a team of trainers, design a scalable enablement infrastructure (including an LLM-powered training portal, self-serve customer materials, and role-based curricula), and ensure every clinician, pharmacist, and operational user can adopt Latent quickly and confidently.
Responsibilities
- Define the enablement strategy and 12-month roadmap, prioritizing the workflows and partner segments where training moves the needle most.
- Hire, coach, and develop a team of trainers, setting clear role definitions, playbooks, and quality standards.
- Work with Implementation and Account Management to build enablement into every partner's onboarding and expansion journey.
- Collaborate with Clinical leaders to make sure training reflects real clinical and pharmacy workflows and earns credibility with end users.
- Support Sales and Partnerships by contributing enablement plans to deals and showing prospective partners how they'll get their teams up to speed.
- Create feedback loops from trainers and end users back to Product and Partner Experience to surface friction points early.
- Build the business case for enablement investment, demonstrating its impact on retention, expansion, and partner satisfaction.
- Track record of building a training/enablement function from the ground up, not just running an existing one
Requirements
- Establish the metrics that matter, including time-to-value, proficiency scores, and adoption, and report on them to leadership.
Benefits
- 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations, including experience managing or leading a team of trainers
- Experience designing scalable training infrastructure, such as learning portals, LMS platforms, or AI/LLM-powered enablement tools
Company info
- Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.
This listing is sourced directly from Latent's careers page and normalized into a canonical job model.