Parloa

Parloa

Senior IS&T Governance Partner

New York Office · Senior

Sponsorship not specified$150k-$170kDetected 83 days ago
Agentic AICybersecurityComplianceRecruitingCustomer SupportHIPAAInternal Audit

About the role

  • You will be entrusted with one of the organization's most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times.
  • Today, our team consists of four specialists covering Risk Management, Compliance, Business Continuity, and Information Security Management.
  • We are now expanding this function to scale with the company's growth and increasing regulatory and security demands.

Responsibilities

  • Our IS&T Governance Department is building a world-class framework for governance, assurance, and risk management.
  • Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls as a trusted subject matter expert.
  • Manage and respond to incoming requests related to compliance, information security, and regulatory topics, providing clear, pragmatic, and actionable guidance to internal stakeholders.
  • As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.

Requirements

  • A seasoned GRC / Information Security professional with 6-10+ years of experience across information security, compliance, risk management, and regulatory frameworks in technology-driven environments.
  • We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.

Compensation

  • $150,000 - $170,000 USD

Benefits

  • It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
  • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Company info

  • making every conversation seamless, intelligent, and genuinely helpful.
  • If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
  • At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
  • We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
  • We hire people who think in solutions, communicate with clarity, and follow through.
  • People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
  • We are establishing a mature structure of internal controls, reviews, and audits to certify our products and operations against the highest international standards, including ISO 27001, ISO 22301, PCI DSS, HIPAA, and other relevant regulatory and industry frameworks.
  • Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
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This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.