Ramp
Product Operations Specialist
New York, NY (HQ) · Mid · Full-time
Sponsorship not specifiedDetected 3 days ago
Data AnalysisCustomer SuccessCustomer SupportCommunication
Stay score
odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Because you sit close to both the product process and the customer, you will turn recurring friction into clear insights, accountable follow-up, and better operating systems.
Responsibilities
- Provide holistic support through the entire launch lifecycle across program management, customer testing, launch readiness, change management, customer communication, and post-launch iteration.
- Own and improve Juno's shipping process so the right reviews, testing, documentation, internal enablement, and customer updates happen at the right time.
- Maintain Linear as a reliable operating system for projects, owners, milestones, dependencies, status, and product decisions. Surface risks early and follow through until they are resolved.
- Serve as the first line of defense for product-related customer issues across email and chat, join customer calls when needed, manage escalations to resolution, and route travel-service questions to the right partner.
- Analyze support trends and customer feedback, diagnose recurring friction, size the problems you find, and translate messy input into clear findings, recommended actions, prioritization input, and accountable follow-up for product and engineering.
- Build AI-powered workflows, automations, knowledge systems, and self-service experiences that improve the quality and speed of product operations and customer support.
Requirements
- 3+ years of experience in product operations, program management, customer experience, technical support, consulting, or another customer-facing analytical role in a fast-moving software company.
- You are highly process-oriented.
- You can turn ambiguous cross-functional work into clear owners, milestones, decisions, and next steps without creating unnecessary bureaucracy.
- You actively use AI to get real work done and can show us what you have automated, analyzed, or built.
- You can use qualitative feedback and data to identify patterns, diagnose root causes, size problems, and measure whether a product or operational fix reduced customer friction.
- You can explain a complicated product change or technical issue clearly, without jargon or filler.
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
Company info
- You run toward ownership, move quickly without losing the details, and can drive clarity across product, engineering, customer success, customers, and external partners.
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.