UKG
Account Representative III
United States · Mid
Sponsorship not specified$43k-$61kDetected 5 days ago
Account ManagementHRISCustomer SupportZendeskCommunicationProblem Solving
Stay score
odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The role also requires continued learning about UKG Ready through training and self-study.
- Prepare reports using payroll and HR data.
- Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
Responsibilities
- The Account Representative III provides frontline support to clients using UKG Ready.
- Duties & Responsibilities Support an assigned portfolio of larger client accounts and respond to client questions and service requests.
Requirements
- 2 + years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
- Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
- Experience handling confidential employee, payroll, or client information.
- Ability to use business software and prepare or review reports containing payroll or HR data.
Nice to have
- Experience supporting clients who use a payroll, HCM, HRIS, workforce management, or SaaS platform.
- Experience with UKG Ready or Workforce Ready.
- Knowledge of payroll compliance requirements.
- Experience explaining technical or complex payroll and HCM topics to clients in clear, practical terms.
- Strong organizational, communication, problem-solving, and prioritization skills.
- Experience meeting ticket-response or other customer service-level targets.
- Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work.
- Learn more at ukg.com.
Skills
- The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location.
Compensation
- The pay range for this position is $42,600 to $61,300..
- In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.
Benefits
- Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Company info
- It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge.
- The Managed Services team supports customers with payroll processing, service issue resolution, projects, and ongoing account needs.
- The team collaborates across functional areas to help customers receive accurate, timely, and high-quality payroll services.
Equal opportunity
- Employer UKG is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
- View The EEO Know Your Rights poster UKG participates in E-Verify.
- View the E-Verify posters here.
This listing is sourced directly from UKG's careers page and normalized into a canonical job model.