Diana Health
Patient Representative (Full-Time)
Tallahassee, FL, USA · Full-time
Sponsorship not specifiedDetected 28 days ago
Process ImprovementCustomer SupportCommunicationMicrosoft Office
About the role
- About Diana Health Diana Health is a high-growth network of modern women's health practices.
- You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity.
- You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk.
Responsibilities
- Manage and collect client copays and payment balances
- Collaborate on inventory, keeping the office pristine, and other tasks as they arise
- Manage phone triage as necessary, coordinating between team members
- We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.
Requirements
- You are the first person our clients see when they walk through the door.
- You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
- Customer service and hospitality experience strongly preferred and highly desirable (medical field customer service very preferred)
- Strong computer skills; preferred familiarity with EMRs
- Tendency to organize and create structure in a fast-paced, dynamic environment
- You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
Nice to have
- Work with the team to ensure the office is ready, set up, and prepared for the day
- Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
- Proficiency with Google Suite or Microsoft Office Products
- Strong computer skills
- preferred familiarity with EMRs
- You love interacting with people, practicing excellent communication and interpersonal skills
- You enjoy being the "face" of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
- You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
Compensation
- Competitive compensation
Benefits
- Health; dental & vision, with an HSA/FSA option
- Paid parental leave
- Having a growth mindset and striving for continuous learning and improvement
- Diana Health Culture
- About Diana Health
- Diana Health is a high-growth network of modern women's health practices.
- Perform verification of benefit checks with insurance companies
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This listing is sourced directly from Diana Health's careers page and normalized into a canonical job model.