Second Nature

Implementation Manager

Remote, USA

Sponsorship not specifiedDetected 22 days ago

Project ManagementStakeholder ManagementSalesforceCRMSalesCommunication

About the role

At Second Nature, our people are our greatest differentiator.
Excellence is not a destination - it is how we show up every day.
In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work.

To build an industry-changing business, we don't just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default.
As an Implementation Manager, you will own the post-sale onboarding journey, guiding clients from signed contract to full activation (3% activation rate target).
Ensure clients deliver on their commitments and stay on track through the journey.
Partner closely with Sales to ensure alignment on deliverables and expectations.
Build trust and credibility with stakeholders at all levels; communicate tactfully and manage changing expectations.
Serve as a process consultant-building, refining, and scaling implementation workflows.
Proven ability to lead clients through implementation or onboarding processes that involve change management.

Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone.
And now you can join us.
Experience with CRM, project management, or sales enablement tools (e.g., Salesforce, Monday.com, Gong).

Experience with property management tech (Appfolio, Yardi, Buildium, etc.) a bonus-but not mandatory.
Medical, Dental, Vision, Life Insurance, & 401K Plan

Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
We embrace employees from all backgrounds with openness and respect
Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥
We're building an inclusive, diverse, and high-performing team that represents the customers we serve.
Please note, we are looking for someone who is able and willing to work PST hours (free for client calls as late as 5:00pm PST).

The opportunity to get in on the ground floor of a fast-growing startup that's designing and developing an exciting category
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment.
Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

This listing is sourced directly from Second Nature's careers page and normalized into a canonical job model.