Nordic
Senior Application Analyst - Epic Patient Experience
US - National · Senior
Sponsorship not specifiedDetected 8 days ago
Customer SupportEpicEHR/EMRLeadershipCommunicationProblem SolvingMentoring
About the role
- The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global.
- Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles.
Responsibilities
- Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication.
- Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
- Maintain and expand strategic relationships with software vendors.
- Plan and execute application upgrades and security patches, collaborating with end users, business partners, and vendors.
- Lead and manage analyst-led projects, including scheduling calls, coordinating with team members, taking meeting minutes, and communicating project status to stakeholders.
- Architect and design integrated workflows that solve clinical and business needs across a variety of applications and service areas.
- Maintain relationships and collaborate with interdepartmental contacts to ensure effective and positive cross-departmental work
Skills
- Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, (or 11+ years' industry experience).
- 8+ years' experience in healthcare IT or equivalent IT application analyst position with degree requirement.
- Extensive experience in application support and documentation management.
- Strong analytical thinking and problem-solving skills.
- Excellent communication and leadership abilities.
- Proficiency in clinically integrated hospital and/or physician office workflows (both clinical and business).
Benefits
- Achieve advanced certifications and follow established learning paths.
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.