Domaine Careers

CRM Strategy & Operations Lead

Canada

Sponsorship not specified$50k-$80kDetected 5 hours ago

RESTCRMShopifyLeadership

About the role

Model the standard of strategic and technical excellence the rest of the NA team is held to.
Entrepreneurial, retention-and-LTV-minded, consultative - seen by clients as a trusted advisor, not a vendor.

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow.
We are a team of commerce experts dedicated to creating, building, and growing beloved brands.
If you've led CRM teams inside an agency at scale, still want your hands on the work at the highest level, and know how to build new service lines as well as run existing ones, this role was built for you.
Own special projects for enterprise brands (e.g., platform migrations, replatforming, complex integrations) that require senior technical and strategic ownership.
Be accountable for lifecycle revenue performance and retention outcomes on the accounts you lead directly.
Team Leadership & Development Directly manage CRM Strategists across NA - setting direction, unblocking work, and raising the bar on what the team delivers.
Build individualized development paths for each Strategist, with clear expectations, real opportunities, and genuine career trajectories.
Lead hiring and onboarding for the NA Strategist bench, partnering with the Director of CRM on structure and leveling decisions.
Innovation & Service Growth Own the innovation agenda for the NA CRM practice - identifying and building new service offerings, methodologies, and platform capabilities ahead of client demand.
Evaluate emerging channels, tools, and platform capabilities and drive adoption recommendations across the team.

6+ years in CRM/lifecycle marketing, including experience managing a team inside an agency environment while staying billable yourself.
Track record leading enterprise-level accounts and complex special projects (migrations, replatforms, multi-brand implementations).
Manage performance conversations and day-to-day people leadership directly, escalating only where cross-functional or leadership alignment is required.
Platform & Technical Standards Deep, hands-on fluency in Klaviyo required; Braze, Iterable, Attentive, or Postscript experience a strong plus.

Bring an entrepreneurial lens to the practice - treating service growth as a core part of the role, not a side project.
Own capacity and margin health for the team you manage - flagging risk, rebalancing staffing, and driving profitability without sacrificing quality.

As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
What we're looking for 6+ years in CRM/lifecycle marketing, including experience managing a team inside an agency environment while staying billable yourself.

This listing is sourced directly from Domaine Careers's careers page and normalized into a canonical job model.