Varicent
Technical Analyst - 12-14 Month Co-Op
Toronto, Canada · Intern · Internship
Sponsorship not specifiedDetected 1 day ago
SQLRESTRecruitingPerformance ManagementCustomer SupportResearchCommunicationProblem Solving
About the role
- Time Off - PTO and public holidays to rest, recharge, and do what matters most
- Flexibility - Work where you thrive, with remote and hybrid options available across most regions
Responsibilities
- Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
- Reproduce issues in test environments and document findings for further investigation
- Maintain accurate case records and customer interactions within support systems
- Collaborate with developers and internal teams to resolve customer issues
- Contribute to delivering a positive and consistent customer support experience
- Ability to install, configure, and maintain software applications
- Ability to manage multiple priorities and work effectively in a collaborative environment
- Develop familiarity with support tools, processes, and escalation paths
- Manage assigned support cases with increasing independence
- Consistently investigate, document, and troubleshoot technical issues
Requirements
- Experience troubleshooting software or technical issues using a structured, analytical approach
- Knowledge of relational database concepts and SQL
- Familiarity with client-server architecture and web-based applications
- Ability to communicate technical information clearly to both technical and non-technical audiences
- Demonstrate proficiency using support systems and troubleshooting tools
Compensation
- For this role, the estimated hourly salary is C$30.00 CAD.
Benefits
- Ignite Days - Dedicated learning days to support continuous growth, skill development, and professional learning
Company info
- At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success.
- Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
- Build impactful solutions for customers worldwide.
Equal opportunity
- equal opportunity employer.
- If you require accommodation at any time during the recruitment process please email accomodations@varicent.com
Visa & Work Authorization
- Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status
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This listing is sourced directly from Varicent's careers page and normalized into a canonical job model.