Mercer Advisors
Service Desk Analyst
Remote, USA
Sponsorship not specified$29k-$33kDetected 7 hours ago
ComplianceCustomer SupportCommunication
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- troubleshooting the issue within the parameters of best practice ITSM
- reviewing and resolving assigned tickets
- communicating and escalating issues using sound judgment and self-initiative and delivering the highest level of customer service at all times with all users.
Responsibilities
- The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant information into the system of record
- The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users.
Requirements
- Escalating tickets to proper support teams as required
- Required Knowledge, Skills and Abilities:
- For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights.
Skills
- Bachelor's degree in technology or equivalent work experience
- 2+ years of progressive Information Technology experience required
- Strong communication skills, both written, and verbal
- Strong attention to detail in high-pressure situations
- Knowledge of popular SaaS applications preferred
- Ability to meet deadlines and adjust to changing priorities
- Willingness to work in a fast paced and hands-on environment
- Experience with Office 365 Suite and Box preferred
- Experience with Windows-based computer systems required
- Ability to troubleshoot common hardware/software issues
Compensation
- Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications.
Benefits
- Company Paid Short-Term and Long-Term Disability Insurance
- Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
- Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
- Kaiser Medical plans available in California
- Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
- Two comprehensive Dental Plans
- Vision Insurance Plan
- Generous paid time off program for vacation and sick days
- Family Medical Leave
- Paid Parental Leave (8 weeks)
- Mercer Advisors offers a competitive and robust benefit package to our employees.
- Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs.
Company info
- We offer the following:
- We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Equal opportunity
- equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law.
- If you need an accommodation during the application or hiring process, please email PeopleTeam@merceradvisors.com.
- This inbox is for accommodation requests only.
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This listing is sourced directly from Mercer Advisors's careers page and normalized into a canonical job model.