Versaterm

Chief Services and Delivery Officer

U.S · Exec

Sponsorship not specifiedDetected 22 days ago

Cloud PlatformsCustomer SuccessCustomer SupportLeadershipAdaptability

About the role

The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of Versaterm's most important outcome: delivering on our promise to customers.
This role ensures that every customer interaction reflects Versaterm's commitment to operational excellence, trust, and long‑term partnership, driving measurable outcomes that reinforce customer satisfaction, retention, and growth.
The CSDO is accountable for transforming and leading a unified, enterprise-scale services and delivery organization across a diverse portfolio of acquired products and business units.

Responsibilities

Versaterm's reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations.
Oversee customer and technical support operations, ensuring responsiveness, accountability, and a consistently high-quality support experience across all client segments.
Partner cross-functionally with Product, Sales, and Engineering to ensure alignment between product design, customer expectations, and delivery capabilities.
Drive continuous improvement across all delivery functions, using data, metrics, and client feedback to enhance performance, predictability, and outcomes.
Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, operational excellence, and customer-centric thinking.
Lead the transformation of delivery functions across acquired businesses, integrating disparate approaches into a cohesive, scalable enterprise framework with standardized processes, tools, and performance expectations.
Strengthen executive-level client relationships, positioning delivery as a strategic partnership that drives adoption, retention, and long-term value realization.
shift from reactive support to proactive customer success, identifying at-risk accounts and expansion opportunities before they surface through traditional channels.

Requirements

Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment.
Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth.
Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments.
Familiarity with mission-critical or public safety technology environments is a strong asset.
Obtaining and maintaining all required security clearances is a condition of employment.
Build and scale a modern SaaS delivery model that balances standardization with the flexibility required for complex, mission-critical implementations.
Demonstrated success transforming and scaling delivery functions-particularly across multiple business units, acquisitions, or product lines.
Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments.
Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes.
Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability.
Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers.
Background in cloud-based software delivery and modern support models.
Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.

Nice to have

Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred.

Skills

give public safety agencies the tools and insights to make better decisions in high-stakes moments.
That's been true for over four decades.
Not as a feature but as core infrastructure.
The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of

Compensation

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization.

Benefits

Establish and operationalize clear KPIs and reporting frameworks that provide visibility into delivery health, customer outcomes, and organizational performance.
Leverage AI-driven analytics and customer health scoring to

Company info

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem - dispatch, law enforcement, forensics, courts, and beyond.
We've grown through strategic acquisitions and deep product investment.

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This listing is sourced directly from Versaterm's careers page and normalized into a canonical job model.