Coatesgroup

Business Systems Analyst

Chicago, IL

Sponsorship not specified$84k-$95kDetected 16 days ago

AgileJiraConfluenceSalesforceCRMProcess ImprovementERPRecruitingCommunicationAdaptability

About the role

And while we've already done a lot of work we're proud of, we're just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections.
Execute structured intake to enable prioritization Ensure all requests are consistently documented and assessed, allowing BTS to allocate resources effectively and focus on the highest-value initiatives.

Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.
Support seamless delivery
Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.
Drive confident adoption
Lead structured UAT and post-implementation support, ensuring new capabilities are adopted by end-users, with measurable improvements in usability and operational performance.
Optimize processes continuously
Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.
Understands business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy.
Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross-functional teams to alignment.
We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

Bachelor's degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
Familiarity with development management tools such as JIRA, Confluence, and other software development management /documentation platforms.
Education & Background:
2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment.
Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.
Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support.
Strong communication and facilitation skills
able to work cross-functionally with business users, developers, QA, and external vendors.
Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail
Self-starter with the ability to drive clarity, structure, and documentation independently.
Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).

Scrum Foundations, Certified Scrum Master)
Interest in process improvement (Lean, Six Sigma, etc.)
We skip the red tape and aim to always stay nimble.
We're proud of where we've been and are energized by where we're going.
Certifications & Development (Advantageous)
Salesforce Administrator or Trailhead badges (preferred but not required)
Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master)

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
We are industry leaders who have won awards and set records.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
We encourage ideas and perspectives because we know the more we have, the better we are.
We are excited by what we've accomplished, but know the best is yet to come.

n, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law)

This listing is sourced directly from Coatesgroup's careers page and normalized into a canonical job model.