eGroup Enabling Technologies
OCM Team Lead - US Remote
Charleston, South Carolina, United States
Sponsorship not specifiedDetected 8 hours ago
Lead GenerationPerformance ManagementResearchLeadershipCommunicationCollaborationCritical ThinkingSharePoint
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As a fully remote organization with a national presence, eGroup | Enabling Technologies is a results-driven company with a high-performing team focused on delivering exceptional customer experiences.
- This role may be filled through internal promotion from the existing OCM team.
- Role Structure: The Player-Coach Model Player (Delivery): A target of approximately 60% of time spent on billable project delivery, with a ceiling of 70% so that leadership and enablement responsibilities are protected.
Responsibilities
- Host regular 1:1s and team meetings to align the team, remove blockers, and build connection.
- Recruit and hire for the team as openings arise, with support from the OCM Manager.
- Conduct performance reviews and hold corrective conversations as needed, with support from the OCM Manager.
- Coach, mentor, and develop consultants, building skills, growing careers, and supporting onboarding of new hires.
- Drive team retention and engagement, fostering a culture of accountability, collaboration, and high performance.
- Track and approve the team's time, update project hours, and maintain delivery forecasting.
- Deliver OCM engagements as a hands-on consultant on a reduced project load.
- Apply a structured change management methodology; assess change readiness and impact; and identify, analyze, and manage risk.
- Integrate change management activities into overarching project plans and deliver on time, on budget, and in scope.
- Sales & Presales Support
Requirements
- Demonstrated proficiency and adeptness in organizational change management delivery (no minimum number of years required).
- Experience driving end-user adoption within Microsoft ecosystems such as Teams, SharePoint, Office, and Copilot.
- The OCM Team Lead must be comfortable working in a distributed environment while maintaining high levels of productivity and collaboration.
Benefits
- Approve and monitor paid time off, ensuring team members take adequate rest and maintain work/life balance under the company's open PTO policy.
Company info
- Lead spends the majority of their time as a hands-on delivery consultant (the "player") and a minority of their time leading, developing, and supporting their team, supporting sales and presales, advancing the OCM practice, and executing new OCM strategies, offers and updates from CX leadership while communicating them clearly to the OCM team (the "coach").
- Lead reports directly to the OCM Manager and will begin with three direct reports, with potential for team growth based on business need.
- Role Structure: The Player-Coach Model
- Player (Delivery): A target of approximately 60% of time spent on billable project delivery, with a ceiling of 70% so that leadership and enablement responsibilities are protected.
- Coach (Leadership, Sales & Enablement): The remaining time (approximately 40%) is dedicated to leading and developing the team, supporting sales and presales, and advancing the practice, including serving as the Copilot / AI Adoption subject matter expert.
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