Ometria

Principal Customer Success Manager

United States · Principal

Sponsorship not specified$170k-$200kDetected 118 days ago

SalesforceSalesForecastingCustomer SuccessLeadership

About the role

These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue.

You don't wait to be asked Relationship depth - you build relationships that go beyond the day-to-day contact.
Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts - large, complex organisations with multiple stakeholders, significant ARR and high expectations.
You'll also be a go-to resource for the wider CS team - sharing your approach, contributing to how we build and refine our customer success practice, and helping more junior CSMs navigate complex account situations.
We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America.
You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level.
We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action.
You'll take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria.

Your Salesforce hygiene is good, your forecasting is reliable and your clients know what to expect from you A natural at sharing what you know - you raise the people around you.

You share your thinking, contribute to how the team works and are generous with your experience The salary range for this role is $170,000 to $200,000.

This listing is sourced directly from Ometria's careers page and normalized into a canonical job model.