Voleon
End User Support Engineer
Berkeley, CA
Sponsorship not specifiedDetected 76 days ago
iOSMachine LearningJiraCustomer SupportZendeskTCP/IPDNSVPNResearchCommunicationCollaboration
About the role
- Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance.
- We have become a multibillion-dollar asset manager, and we have ambitious goals for the future.
- Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals.
Responsibilities
- Serve as first point of contact for technical issues via help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation
- Administer collaboration tools (Microsoft 365, Slack, Zoom) for day-to-day user support, password resets, and license management
- Maintain conference room systems (Zoom Rooms, AV equipment) and respond to meeting issues
- Support IT projects including OS upgrades, software rollouts, and other user facing improvements
- Create and maintain knowledge base articles and troubleshooting guides
- 2+ years in IT support, desktop support, or help desk roles
- Manage tickets in the internal ticketing system with accurate documentation
- Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS) team and serve as the primary technical resource for employees across the organization.
- This position emphasizes hands-on user support, troubleshooting, and operational excellence, while maintaining a customer-first approach to IT service delivery.
- You will resolve user issues efficiently, maintain critical office technology systems, and collaborate with Systems Administrators and Engineering to ensure a seamless technology experience in a fast-paced, high-performance environment.
Requirements
- Proven experience supporting macOS and iOS in corporate environments
- Working knowledge of Microsoft 365 and collaboration platforms (Slack, Zoom, Atlassian, etc.)
- Experience with ticketing systems and ITSM platforms (Jira, Zendesk, ServiceNow, etc.)
- Hands-on experience with conference room technology (Zoom Rooms, AV systems)
Nice to have
- Exposure to endpoint management platforms (Jamf Pro, Intune)
- IT asset lifecycle management experience
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and directory services (Active Directory, Entra ID, LDAP)
- Experience in financial services or regulated industries
- "FRIENDS OF VOLEON" CANDIDATE REFERRAL PROGRAM
Compensation
- In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.
Benefits
- In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.
Equal opportunity
- The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
- The Voleon Group is an Equal Opportunity employer.
- Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
Visa & Work Authorization
- ational origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law
This listing is sourced directly from Voleon's careers page and normalized into a canonical job model.