Cmu
Receptionist – Counseling and Psychological Services – Division of Student Affairs
Pittsburgh, PA · Mid · Part-time
No sponsorshipDetected 61 days ago
ComplianceCustomer SupportHIPAAEHR/EMRCommunicationAdaptabilityOrganizational Skills
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- CaPS helps students improve their psychological health by facilitating insight and fostering deeper understanding of their personal struggles needed to make better choices for themselves.
- Services at CaPS are developmental in nature, aimed at supporting students in the moment and in their personal growth and maturation over time.
- Carnegie Mellon University's Counseling and Psychological Services is searching for a full-time Receptionist.
Responsibilities
- Administrative Support and Coordination Position Type
- Client Reception & Triage Support
- Greet students, visitors, and campus partners with a calm, welcoming, and non-judgmental demeanor.
- Maintain a soothing, safe, and organized waiting room environment.
- Manage daily appointment scheduling for individual therapy, intake sessions, psychiatric care, and group sessions using Titanium Schedule.
Requirements
- Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States.
- High school diploma or GED required
- Associate's or Bachelor's degree preferred
- 3-5 years of administrative, reception, or customer service experience, ideally in a healthcare, mental health, or higher education setting
- Technical Skills: Proficiency with Google Drive (docs, sheets, etc.) and comfortable learning Electronic Health Record (EHR) software systems.
Skills
- A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
- Prior experience in a university or student-facing higher education environment.
- Knowledge of FERPA and HIPAA privacy regulations.
- Training in de-escalation techniques, Mental Health First Aid, or trauma-informed customer service.
Benefits
- Click here to view a listing of employee benefits
- Provide clear information regarding center services, campus resources (e.g., Student Health, Dean of Students, Disability Services), and local community providers.
- Confidentiality & Medical Records Administration
Company info
- At Carnegie Mellon, we value the whole package when extending offers of employment.
- Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world.
Equal opportunity
- Equal Opportunity Employer/Disability/Veteran.
Visa & Work Authorization
- Applicants for this position must be currently legally authorized to work for CMU in the United States.
- CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.
- Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.
This listing is sourced directly from Cmu's careers page and normalized into a canonical job model.