Avoca
Account Manager
New York HQ · Vp
Sponsorship not specified$240k-$280kDetected 50 days ago
HubSpotCRMAccount ManagementCustomer SuccessCommunication
About the role
- You'll sit at the intersection of customer success and revenue, responsible for retention, expansion, and ensuring every account extracts maximum value from the platform.
- This is a new role on our growing Account Management team, reporting directly to our VP Sales.
- The ideal candidate is equally comfortable deepening an executive relationship and digging into the data behind a customer's missed-call rate.
Responsibilities
- Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals across your full portfolio
- Build and deepen relationships with key stakeholders, positioning Avoca as an indispensable platform partner
- Lead quarterly and executive business reviews that tie Avoca's performance directly to customer outcomes: booked jobs, captured revenue, and missed-call rate
- Identify, develop, and close upsell and cross-sell opportunities, growing net revenue retention across your accounts
- Partner with Sales, Implementation, and Product teams to ensure smooth onboarding, ongoing adoption, and successful rollout of new features
- Collaborate with Marketing on customer success stories, case studies, and reference programs that fuel Avoca's growth
- Strong commercial instincts: comfortable identifying and closing expansion opportunities with or without a dedicated sales partner
- Lead quarterly and executive business reviews that tie
Requirements
- Excellent communication and presentation skills, with the ability to run high-impact executive business reviews
- Proficiency with CRM tools (we use HubSpot) and familiarity with CS platforms
Nice to have
- experience in home services, field services, or vertical SaaS
- familiarity with AI or voice-based products
- You operate with urgency and ownership, when an account is struggling, you're already three steps into solving it
- You thrive in a fast-moving environment where processes are still being built, and you contribute to shaping them
- You communicate clearly and confidently, in writing, on video calls, and in an EBR with business owners
- You're motivated by visible impact: seeing a customer's missed-call rate drop because of work you did
- You're fully in-office at our NYC headquarters and energized by the high-velocity, collaborative culture that makes Avoca move fast
- Company-sponsored 401(k) through Vestwell
Compensation
- The expected on target earnings for this role is $240,000-$280,000, with final compensation based on experience, skills, and qualifications determined during the interview process.
- Avoca's total compensation package includes base salary, on target earnings, equity, and a comprehensive suite of benefits and perks.
- Our Recruiting team will share the full details as you progress through our hiring process.
- At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity.
- We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Benefits
- Comprehensive medical, dental, and vision insurance
- Flexible PTO plus U.S. federal holidays
- Commuter benefits and late-night rideshare
- Avoca's total compensation package includes base salary, on target earnings, equity, and a comprehensive suite of benefits and perks.
Company info
- Avoca is transforming how home service companies engage with their customers.
- Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
- We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
- We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
- In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
- With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
- Account Managers at Avoca are strategic partners to our customers, owning the full post-sale relationship with a portfolio of leading home service brands.
This listing is sourced directly from Avoca's careers page and normalized into a canonical job model.