Varicent

Senior IT Technical Support Specialist

Toronto - Hybrid · Senior

Sponsorship not specifiedDetected 1 day ago

RESTRecruitingPerformance ManagementCustomer SupportResearchCommunicationCollaboration

About the role

Health & Wellness - Comprehensive medical, dental, and vision coverage tailored to your local needs
Time Off - PTO and public holidays to rest, recharge, and do what matters most
Flexibility - Work where you thrive, with remote and hybrid options available across most regions

Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Volunteer Days - Dedicated time to give back and support the communities that matter to you
Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
Maintain user accounts, permissions, device records, and asset information across IT systems
Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function

Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management
Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions
Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms
Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations
Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach
Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences
Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience
Manage complex technical issues from intake through resolution, including vendor engagement and escalation when required
Participation in on-call and after-hours support may be required.

For this role, the estimated annual base salary range is between C$ 80,000.00 - C$ 105,000.00 CAD.

Ignite Days - Dedicated learning days to support continuous growth, skill development, and professional learning
Retirement - Retirement plans designed to help you build long-term financial security
Tuition Assistance - Invest in your growth with support for continuing education and professional development

At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success.
Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
Build impactful solutions for customers worldwide.

equal opportunity employer.
If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status

This listing is sourced directly from Varicent's careers page and normalized into a canonical job model.