ITS Logistics, LLC
Customer Service Representative - Haslet
Fort Worth, Texas, United States
Sponsorship not specifiedDetected 26 days ago
CRMAccount ManagementExcelSupply ChainLogisticsERPCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsWarehouse Management System
About the role
- This role serves as a key liaison between our warehouse operations, clients, and internal stakeholders-including Client Success Managers (CSMs)-ensuring exceptional service delivery, accurate communication, and operational excellence.
Responsibilities
- Client Communication & Support
- Collaborate with warehouse teams to ensure timely order processing, fulfillment, and shipping
- Prepare and manage weekly and/or monthly client invoicing
- Work cross-functionally with finance to maintain billing accuracy and timeliness
Requirements
- Occasional schedule flexibility required
- Experience with billing, invoicing, or reconciliation
- Proficiency in WMS, TMS, ERP, or CRM systems
Nice to have
- Serve as the primary point of contact for assigned client accounts
- Communicate professionally via email, phone, ticketing systems, and internal platforms
- Proactively provide updates on orders, inventory, exceptions, and service issues
- Resolve client inquiries, escalations, and discrepancies quickly and effectively
- Investigate and resolve order issues, inventory discrepancies, and returns
- Ensure accurate and timely data entry in Warehouse Management Systems (WMS) and related platforms
- Ensure all billable activities are captured accurately
- Reconcile billing discrepancies and respond to client billing inquiries
Skills
- About ITS Logistics
- ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.
- Want to learn more about ITS Logistics?
- Check out our website! www.its4logistics.com
Company info
- We are seeking a detail-oriented and customer-focused Account Specialist to support our growing eCommerce-driven 3PL operations.
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