Valiantys

Engagement Director, North America

Remote, Canada · Director

No sponsorshipDetected 84 days ago

Project ManagementCadenceLeadership

About the role

This is not a day-to-day project management role.
Delivery leaders and project managers run execution cadence, delivery planning, and operational controls.
The Engagement Director brings the strategic layer: executive alignment, advisory leadership, outcome governance, escalation ownership, and growth-oriented partnership.

Job summary Valiantys is looking for an Engagement Director to lead strategic, IT services-led client engagements.
This role owns the executive relationship, business outcomes, and long-term value strategy for a portfolio of accounts.
You will work with clients to understand their goals, frame business problems, shape solution roadmaps, and ensure engagements deliver measurable value over time.
Account Executives own commercials and closing.
Own executive stakeholder relationships and act as a trusted advisor to senior client leaders.
Build and maintain account strategies tied to measurable business outcomes.
Partner with Account Executives on opportunity shaping, account planning, growth strategy, renewal, expansion, and executive positioning.
Stay engaged through key moments in the client lifecycle, including pre-sales, kickoff, discovery, solution design, delivery quality checkpoints, escalations, close-out, and renewal or expansion discussions.
Lead discovery and advisory workshops, including problem framing, value stream mapping, OKR definition, DevEx, SDLC, ITSM modernization, and operating model discussions.
Maintain strategic visibility into engagement margin, cost, and consumption risks, and work with delivery and commercial teams to address issues early.

To qualify, applicants must be legally authorized to work in Canada or the United States and should not require, now or in the future, sponsorship for employment visa status.
Do you have what it takes to be our new Engagement Director?

Track engagement outcomes, benefits, and success metrics with clients and internal teams.
Clients leave each engagement with a clear understanding of value delivered, next steps, and opportunities for continued partnership.

About Valiantys Here at Valiantys, we are one of the world's largest Atlassian partners, helping organizations work better through scalable, people-centered solutions.
As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.
Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.
Join Valiantys and be part of something extraordinary!

To qualify, applicants must be legally authorized to work in Canada or the United States and should not require, now or in the future, sponsorship for employment visa status.

This listing is sourced directly from Valiantys's careers page and normalized into a canonical job model.