PolyAI
Deployment Strategist
United States
Sponsorship not specified$120k-$145kDetected 8 days ago
RESTProject ManagementAccount ManagementCustomer SuccessCustomer SupportLeadership
About the role
- A Deployment Strategist at PolyAI is the commander in chief of a customer service transformation.
- It is their job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client.
- Day to day, you'll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they're the right ones.
Responsibilities
- Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to high-stakes PoCs where your speed, strategy and creativity win the deal
- Communicating wins to clients in a way that builds trust, proves value, and drives expansion
- Raise the bar across agent design, solutions consulting, and engineering, pushing teams to build the best possible voice experience
- Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.
- We believe that a strong culture leads to meaningful work and lasting impact.
Requirements
- 5+ years in technical delivery leadership
- Incredible storytelling and narrative abilities, proven through winning complex pilots and accounts
- The ability to think strategically, looking across a broad customer base, spotting patterns fast, and connect the dots between commercial risk, technical risk, and what to do next
- Experience with customer service or process automation, especially processes involving AI
- Knowledge of project management principles, and a product solutions manager's eye for prioritization
Compensation
- We provide a competitive salary range for this role - which is $120,000 – $145,000 base salary plus a substantial, uncapped revenue based bonus.
Benefits
- 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- 👪 Life Insurance
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
Company info
- Going beyond individual delivery - advising Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge
- PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation.
- Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
- At PolyAI, we take great pride in our values - they guide everything we do.
This listing is sourced directly from PolyAI's careers page and normalized into a canonical job model.