Tin Can
Technical Customer Experience Specialist
Seattle · Full-time
Sponsorship not specifiedDetected 55 days ago
Customer SupportVoIPCommunicationProblem Solving
About the role
- As we scale to hundreds of thousands of households, customer experience isn't just a function - it's a core part of our product.
Responsibilities
- Deliver responses that are clear, accurate, concise, and aligned with Tin Can's brand voice and customer experience standards
- Identify repetitive or manual tasks suitable for automation and collaborate with the team to streamline them
- Provide support interactions that feel human, empathetic, and personalized-celebrating user milestones and turning problem-solving moments into positive experiences
- Experience delivering exceptional customer support via email, chat, or phone
Requirements
- Familiarity with troubleshooting networking or device-activation workflows
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Technical curiosity and ability to learn new platforms quickly
- Comfort acknowledging uncertainty and proactively seeking answers ("I don't know yet, but I'll find out.")
- This role requires strong written communication skills, comfort with technical troubleshooting, and the ability to operate calmly in a fast-paced, high-volume environment.
Company info
- What We're Looking For
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This listing is sourced directly from Tin Can's careers page and normalized into a canonical job model.