Tencent America LLC
Operations Lead – AI Creator Platform (WorkSolo)
US-California-Los Angeles · Mid
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About the role
- Business Unit What the Role Entails About WorkSolo WorkSolo is a professional creation tool built for AI creators.
- It empowers independent creators, studios, and creative professionals with AI-native workflows to ideate, produce, and publish high-quality content - from concept to final output.
- We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Responsibilities
- Design and execute full-funnel user operations strategies covering acquisition, activation, retention, and monetization for overseas markets
- Build data-driven user insight systems
- Run A/B tests and lifecycle campaigns to optimize user engagement across the platform
- Drive feature adoption through localized operational campaigns, tutorials, and onboarding programs
- Collaborate cross-functionally with product, design, and data teams to prioritize market-specific requirements
- Build, grow, and manage creator communities across platforms (Discord, Reddit, X/Twitter, YouTube, TikTok)
- design tiered creator programs and ambassador initiatives
- Build data-driven user insight systems; define and track core metrics (DAU, MAU, retention rate, LTV, conversion)
- Identify, recruit, and nurture KOLs, KOCs, and UGC/PGC creators; design tiered creator programs and ambassador initiatives
- Organize community events, creator challenges, themed campaigns, and beta programs to drive engagement
Requirements
- 4-7 years of experience in user/product/community/social media operations within tech, entertainment, or AIGC platforms
- Hands-on experience with Western social platforms (TikTok, YouTube, Instagram, Discord, Reddit, X)
- Deep familiarity with the global AI creator tools landscape - including generation tools (Midjourney, Runway, Pika, Kling), creation workflow tools (Notion AI, Canva AI, Adobe Firefly), and creator platform ecosystems (YouTube Studio, TikTok Creator Marketplace, Patreon)
- Proven track record of building and managing creator/UGC communities from early stage
- Strong data literacy; comfortable using analytics tools (Amplitude, Mixpanel, Looker, etc.)
- Excellent written and verbal English communication; Mandarin Chinese is a strong plus for HQ collaboration
- Self-starter with startup mentality; comfortable operating with ambiguity in an early-stage international expansion
Nice to have
- Experience with OPC (Open Platform Creator) programs or equivalent creator partnership ecosystems is strongly preferred
- Excellent written and verbal English communication
- Mandarin Chinese is a strong plus for HQ collaboration
Skills
- User Operations
- Product Operations
- Serve as the voice of the international user to the product and engineering teams; synthesize feedback into actionable insights
- Community Operations
- Deeply familiar with OPC (Open Platform Creator) ecosystems and creator incentive structures
- Media & Social Operations
- AIGC Ecosystem Development
- Identify and execute strategic partnerships with creator platforms, AI tool communities, and content distribution channels
- Represent WorkSolo at industry events, creator conferences, and AIGC community gatherings
Compensation
- The expected base pay range for this position in the location(s) listed above is $97,500.00 to $183,500.00 per year.
Company info
- As we scale internationally, we're looking for a seasoned operations leader to grow and cultivate our global AI creator community.
Equal opportunity
- As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community.
This listing is sourced directly from Tencent America LLC's careers page and normalized into a canonical job model.