Itron
Contract - Benefits Associate
United States of America, Washington, Liberty Lake
Sponsorship not specified$34k-$55kDetected 30 days ago
AccessibilityHRHRISResearchLeadershipCommunicationOrganizational SkillsSharePoint
About the role
- The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location.
- Liberty Lake, WA: The base salary is $33.65-$ 55.28 per hour.
- If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway.
Responsibilities
- Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service.
- Join us as we create a more resourceful world: www.itron.com
- With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live.
- Itron is transforming how the world manages energy, water and city services.
- Maintain accurate and organized case documentation in Workday Help and other tracking tools to support operational excellence and audit readiness.
- Ability to manage sensitive employee situations with discretion, sound judgment, and confidentiality.
- Strong organizational skills and high attention to detail, with the ability to manage multiple priorities and follow established processes accurately.
Requirements
- Bachelor's degree in related field or equivalent experience.
Compensation
- The base salary is $33.65-$ 55.28 per hour.
- The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Benefits
- Provide responsive, customer-centric day-to-day support for U.S. employee benefits programs, helping deliver a positive, inclusive, and compliant employee experience.
- Monitor and respond to employee benefit inquiries through Workday Help, shared email inboxes, phone, and Teams, using sound judgment, empathy, and professionalism.
- Answer questions related to medical, dental, vision, pharmacy, life insurance, qualifying life events, leave of absence processes, benefits continuation, and beneficiary updates.
- Research and resolve questions using benefit booklets, Summary Plan Descriptions (SPDs), Workday knowledge articles, and SharePoint resources.
- Escalate complex, sensitive, compliance-related, or policy interpretation matters to Benefits leadership when appropriate.
- Support employee life event processing and benefits changes in Workday or similar HR systems.
- Support Education Assistance Reimbursement (EAR) requests by validating eligibility and routing reimbursements through internal processes.
- Perform initial triage of employee issues related to benefits vendors, including medical, pharmacy, and retirement providers, and coordinate with internal partners to resolve issues.
- Draft, adapt, or reuse approved benefits and wellbeing communications across channels such as Viva Engage, SharePoint, internal portals, and email.
- Support employee wellbeing and benefits campaigns, including Open Enrollment, year-end benefits communications, mental health awareness initiatives, and other global wellbeing programs.
- Coordinate timing and messaging with Benefits, Payroll, HR, and Corporate Communications partners to ensure a collaborative and consistent employee experience.
- Support continuity of employee wellbeing programs by posting approved communications, answering basic participation questions, and routing employees to the appropriate resources.
Company info
- In the end, you may be just who we are looking for!
Equal opportunity
- Itron is proud to be an Equal Opportunity Employer.
- Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.
- If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
This listing is sourced directly from Itron's careers page and normalized into a canonical job model.