nacca
IEP Support Officer - 12 Month Contract
Ottawa, Ontario · Full-time
Sponsorship not specifiedDetected 20 days ago
Code ReviewAccountingCustomer SupportCommunicationClaims Management
About the role
- The Support Officer, IEP is primarily responsible for the processing of Indigenous Entrepreneurship Program (IEP) applications, claims, payments, legal documents, and related reporting information from assigned regions and apply approved policies and procedures related to the Aboriginal Business Financing Program (ABFP), Aboriginal Capacity Development Program (ACDP), Aboriginal Development Lending Assistance (ADLA), and Interest Rate Buy-Down (IRB).
- This role will provide client services to Indigenous Financial Institutions (IFIs) within assigned regions and maintain frequent communications by providing support and guidance to assigned members of the IFI network on current IEP policies and procedures, along with any other support IFIs may require.
Responsibilities
- Draft legal documents within approved IEP policies and procedures.
- Ensure that due diligence and proper risk management processes are followed in the delivery of services to the IFI network concerning applications, claims, payments, legal documents, and related reporting information.
- Maintain client files to ensure accuracy and compliance in reporting/payments.
- Maintain frequent, consistent, and timely communication with assigned IFIs and their staff.
- IT System & Information Management Support
- Maintain IFI client and/or project files and records to ensure information and historical/statistical data is stored properly, easily accessibly, and meets confidentiality requirements according to the policies of the organization.
- Support Services
- Scheduling to support work-life balance.
Requirements
- Minimum 1-3 years of client service delivery experience is required.
- Proficiency in general office procedures.
- Ability to complete basic accounting procedures and strong understanding of accounting principles.
- Bilingualism is considered a significant asset, with proficiency in English, French, and Indigenous languages.
- Recommend file classification for IEP related documents where required.
- Attend working groups as necessary and participate in special projects when required.
- May be requested to undertake related duties as required.
- Advanced working knowledge of Microsoft Office.
- Knowledge of Canadian public policy and Indigenous economic policy is considered a significant asset.
- Ability to meet time-sensitive deadlines and work under-pressure.
- Education
- While a post-secondary education is preferred, candidates with a combination of relevant experience and education may also be considered.
- Experience
- Skilled in providing excellent customer service through addressing inquiries and resolving issues efficiently and professionally.
Nice to have
- Completion of College Diploma in Business Administration or Office Administration Certificate is preferred.
- Prior experience working with Indigenous communities and/or organization is preferred.
Skills
- Abilities, Knowledge & Skill
- Strong verbal and written communication skills and excellent documentation skills.
- Strong cross-cultural skills.
Compensation
- Attractive compensation package with excellent benefits, including;
Benefits
- Attractive compensation package with excellent benefits, including;
- Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
- Defined Benefits Pension Plan.
- Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
- Paid Time Off including:
- Competitive Vacation Time/Pay.
- December Holiday Period.
Company info
- Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity.
This listing is sourced directly from nacca's careers page and normalized into a canonical job model.