Newoakland
Youth and Family Care Connection, Midnight Medical Assistant/Receptionist
Pontiac, Michigan · Full-time
Sponsorship not specifiedDetected 6 days ago
Customer SupportEHR/EMRCommunicationCollaborationAdaptability
About the role
- This role involves close collaboration with clinical and administrative staff, as well as consumers of all populations, with a particular focus on children, to ensure a welcoming environment and the delivery of safe, efficient, and effective care.
Responsibilities
- Support ill, distressed, or emotionally escalated consumers in a calm and professional manner.
- remove hazardous objects and document findings per protocol.
- Obtain and document consumer vital signs (blood pressure, heart rate, weight, height) as directed.
- Conduct regular safety checks and continuous monitoring of consumers in the unit; remove hazardous objects and document findings per protocol.
- Support lab specimen collection (urine only) as needed.
- Maintain accurate records of medication samples and over-the-counter medications, including documentation of administration.
- Perform light cleaning tasks, including laundry and sanitizing areas affected by bodily functions (e.g., urine, feces, emesis) while consumers are in the unit.
- Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
- Perform other duties as assigned to support clinic operations.
Requirements
- Ability to work well with diverse populations, including children required.
- Expertise in crisis de-escalation and resolution techniques.
- Up-to-date knowledge of behavioral management and de-escalation strategies.
- Ability to work collaboratively within a multidisciplinary team.
- Ability to effectively engage diverse populations, including children, adolescents, and adults.
- Complete required documentation, records, and rotation schedules in compliance with agency policies and role expectations.
- High school education or equivalent required.
- Ability to assess situations quickly, problem-solve, and implement appropriate interventions.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- Desired Skills
- Ability to assess situations quickly, prioritize urgency and risks, and make timely, sound decisions that benefit the consumer and program.
- Capacity to remain calm and collaborate effectively as part of a team during crisis situations.
- Excellent written and verbal communication skills.
Nice to have
- One to two years of crisis work experience highly preferred.
Compensation
- Hourly Employee; $18-$20/hour.
Benefits
- Ensure intake paperwork is completed and uploaded into the electronic medical records (EMR) system for all consumers.
- Respond to medical emergencies in accordance with clinic protocols, including notifying EMS and assisting staff as needed.
- Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
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This listing is sourced directly from Newoakland's careers page and normalized into a canonical job model.