Drips
Client Success Manager
Cleveland, OH
Sponsorship not specifiedDetected 23 days ago
Data VisualizationNLPProject ManagementSalesforcePerformance MarketingAffiliate MarketingLead GenerationForecastingCustomer SuccessCommunicationMicrosoft OfficeMicrosoft Teams
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails.
- However, we're more than just a high-growth company.
- Even though we work remotely, we've fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve.
Responsibilities
- Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey.
- Drips' focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016.
- The CSM's role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth.
- The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns.
- Utilize Salesforce cases to communicate design requirements to the production team for setup.
- Lead campaign design, planning, and review with clients for approval.
- Own delivery of recurring performance reporting for client campaigns.
- Client Communication Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders).
- Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
Requirements
- Experience or comfort with using Microsoft Teams and other messenger services to communicate.
- Must be able to translate data into actionable business insights related to clients' business goals and strategy.
- Keen ability to pay attention to the details.
- Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level.
- Must be a self-starter able to work with limited supervision.
- Working knowledge of web-based SaaS products.
- Experience working in a growing tech company.
- Experience in a performance marketing environment.
- Gather required information and strategy for new campaigns (Projects).
Nice to have
- At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
Company info
- We are well funded and looking to accelerate the next era of growth and expansion of our team.
- A positive can-do attitude in a culture that prides itself on the belief that we are stronger together.
- Ability to work independently as well as part of a team in a remote environment.
This listing is sourced directly from Drips's careers page and normalized into a canonical job model.