Intellum

Intellum

Implementation Project Manager

Remote, United States

Sponsorship not specifiedDetected 39 days ago
Project ManagementStakeholder ManagementSalesforceCustomer SuccessCommunicationProblem SolvingTime Management

About the role

  • Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.
  • We have always been a "remote first" company and are proud to have team members located all over the world.
  • We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day.

Responsibilities

  • Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
  • Identify potential project and technical risks early and proactively develop mitigation strategies.
  • Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
  • Support operational discipline by maintaining accurate documentation and adherence to established processes.
  • Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
  • Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management.
  • Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
  • Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
  • Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

Requirements

  • 5+ years of relevant experience
  • At least 3+ years of experience in SaaS implementation, ideally at the enterprise level
  • Experience managing client relationships and high-stakes, high-visibility projects
  • Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms
  • Strong understanding of platform architecture, integration best practices, implementation best practices, and project management methodology
  • Ability to balance multiple projects and competing priorities

Compensation

  • Annual Company Retreat

Benefits

  • LinkedIn Learning
  • Medical - 100% of employee premiums for selected individual plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered

Company info

  • Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.
  • We have always been a "remote first" company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively.
  • This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.
  • The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients. Responsible for directly managing end-to-end implementation projects and technical initiatives, the IPM ensures alignment between technical requirements and business goals while providing a structured, high-quality customer experience. This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes.
  • Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world.
  • Our culture is very important to us.
  • We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections.
  • We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively.
  • This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking.
  • This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.
  • The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients.

Visa & Work Authorization

  • ves, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status
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This listing is sourced directly from Intellum's careers page and normalized into a canonical job model.